OKX Brazil Updates Terms of Service for Enhanced User Experience

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Introduction

OKX is taking a major step forward in delivering localized, seamless digital asset services to users in Brazil. With the launch of OKX Serviços Digitais Ltda., a dedicated legal entity tailored specifically for Brazilian residents, the platform is enhancing accessibility, compliance, and user support across the region.

This strategic update ensures that users benefit from localized operations, including customer service in Portuguese, real-time BRL deposits and withdrawals, and full regulatory alignment with Brazilian financial standards. As part of this transition, certain actions are required from users to ensure a smooth migration to the new entity.

Why the Change? Understanding the Migration

The introduction of a local entity reflects OKX’s long-term commitment to the Brazilian market. By establishing a locally registered company, OKX strengthens its ability to provide compliant, secure, and efficient crypto services while aligning with evolving regulatory expectations.

This migration enables:

However, to ensure all user accounts are fully compatible with the new structure, specific preparatory steps must be taken before the transition deadline.

Required Actions Before Migration

To avoid service interruptions or asset restrictions, users must complete the following actions prior to the migration date specified in the official email sent to their registered address.

1. Manage Unavailable Tokens

Not all tokens available on the global OKX platform are supported by the local Brazilian entity. If you hold tokens that are not listed locally, you have two options:

⚠️ Important: If no action is taken, unavailable tokens will be frozen and can only be withdrawn—not traded or converted—after migration.

👉 Discover which tokens are supported in Brazil and plan your next move.

2. Adjust Trading Account Settings

All trading accounts and subaccounts must be set to "No Margin" mode before the migration. This includes disabling:

Users with active leveraged positions must close them in full. Failure to do so may result in automatic liquidation or account restrictions.

3. Complete Identity Verification (KYC)

Ensure your identity verification process is fully completed. This includes submitting all required documents and passing facial verification if prompted. Without full KYC, your account may be temporarily restricted, though you’ll retain full access to withdraw funds at any time.

4. Redeem Funds from Grow Products

Any assets invested in OKX’s Grow suite—such as Earn, Loan, or Jumpstart—must be redeemed before migration. These products operate under different terms on the local platform, and outstanding balances may not carry over automatically.

Redeeming early ensures:

What Happens After Migration?

Once migrated to OKX Serviços Digitais Ltda., users will enjoy a more streamlined experience designed for the Brazilian market.

Key Features of the Local Platform

While some global features may not be immediately available, OKX continues to expand its offerings based on user demand and regulatory developments.

Frequently Asked Questions (FAQ)

Q: What is OKX Serviços Digitais Ltda.?

A: It is the officially registered Brazilian entity of OKX, created to serve local users with compliant, secure, and efficient digital asset services tailored to the Brazilian market.

Q: Do I need to create a new account?

A: No. Your existing account will be migrated to the local entity. However, you must complete all required actions (KYC, position closures, etc.) to avoid restrictions.

Q: Will my funds be safe during the migration?

A: Yes. All user funds remain secure throughout the process. Even if your account is restricted due to incomplete steps, you retain full access to withdraw your assets.

Q: Can I still use the global OKX platform?

A: Brazilian residents are encouraged to use the local entity for BRL transactions and compliance. The global platform may have limited functionality for local users post-migration.

Q: What happens if I don’t convert or withdraw unsupported tokens?

A: Unsupported tokens will be frozen and only available for withdrawal—they cannot be traded or converted after migration.

Q: How do I know if my account is ready for migration?

A: Check your email for confirmation from OKX. You should have completed KYC, closed margin positions, withdrawn or converted unsupported tokens, and redeemed Grow product funds.

How to Stay Updated

As changes roll out, staying informed is crucial. OKX provides regular updates through official communication channels, including email notifications and in-app alerts.

👉 Stay ahead of platform updates and optimize your crypto journey today.

Final Thoughts

The launch of OKX Serviços Digitais Ltda. marks a significant milestone in OKX’s mission to deliver localized, secure, and user-centric digital asset solutions. For Brazilian users, this means faster transactions, better support, and a more compliant trading environment.

By taking a few proactive steps—closing margin positions, completing verification, managing token holdings—you ensure uninterrupted access and full control over your digital assets.

OKX remains committed to empowering users across Brazil with innovative tools and reliable infrastructure as the crypto ecosystem continues to grow.

👉 Take action now to prepare your account for the new era of localized crypto services.