Submitting additional verification documents during the withdrawal process is a critical step in ensuring the security of your digital assets. Cryptocurrency platforms often require users to provide supplementary proof to confirm identity, transaction history, or ownership of addresses—especially for larger or unusual withdrawal requests. If you fail to submit the required documents within 72 hours, your withdrawal may be rejected.
This comprehensive guide walks you through the entire process of submitting additional verification materials, with a focus on clarity, compliance, and efficiency. While the steps are based on general industry practices, they align closely with leading exchange protocols.
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Step-by-Step Guide to Submitting Verification Documents
Step 1: Access Your Asset Records
Begin by navigating to the Assets section of your account dashboard. Whether you're using a mobile app or desktop platform, locate the Asset Records or Transaction History tab. This section provides a full overview of all financial activities linked to your wallet.
Step 2: Locate Pending Withdrawal Requests
Within the transaction history, switch to the All Transactions tab and filter by Withdrawals. Look for any requests marked as Pending Review or Under Verification. Once identified, select the relevant withdrawal and click Continue Verification to proceed.
Step 3: Review Withdrawal Details and Upload Required Files
Before uploading documents, double-check the withdrawal amount, destination address, and network type (e.g., ERC-20, BEP-20). Accuracy here prevents delays. Then, prepare and upload the necessary files based on the verification category.
Types of Verification Documents & Submission Guidelines
To streamline approval, it's essential to submit accurate, high-quality documents that meet platform standards. Below are common document types and best practices for each.
Identity Verification (Selfie with ID)
You may be asked to provide a selfie holding both your government-issued ID and a handwritten note dated the same day.
Requirements:
- Use the same ID previously submitted during KYC (e.g., passport, driver’s license, national ID).
- Write this statement clearly on a blank sheet:
"I hereby confirm this is my personal document, and I am requesting a withdrawal on YYYY/MM/DD." - Hold the ID and note in front of your face—ensure both your face, ID details, and handwritten text are fully visible and legible.
- Take a high-resolution photo under good lighting—no glare, shadows, or blurring.
- Do not use edited, scanned, or watermarked images. Original physical documents only.
- Avoid covering any part of the ID or note with your fingers.
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Screen Recording of Recent On-Chain Deposit
This requirement verifies the origin of funds deposited into your account.
What to Include in Your Recording:
Log in to the external exchange or wallet (e.g., Binance, MetaMask) where you previously sent funds.
- For privacy, enter login details before starting the recording.
- Navigate to the Deposit or Refund History page.
Show the complete transaction details, including:
- Amount and cryptocurrency
- Date and time of transfer
- Full transaction hash (TXID)
- If the TXID is hidden behind a link, click it and show the blockchain explorer page with confirmed status.
⚠️ Note: The recording must reflect activity from the platform you used to fund your account, not internal Bybit transactions.
If you obtained the refund TXID via customer support (chat logs, email), include those communications in your screen recording.
For help creating a screen recording on PC, Mac, Android, or iPhone, refer to official troubleshooting guides provided by your device or platform.
Screen Recording of Fiat Deposit Proof
If your account was funded via fiat (USD, EUR, etc.), you’ll need to verify this payment method.
Part A: Payment Proof
Provide one of the following:
- Bank or credit card statement showing the transaction to Bybit (must display merchant name, amount, date).
- ATM deposit receipt or confirmation slip.
- Include key details: fiat amount, currency, date/time, and order number (if available).
Part B: Email Account Login & Confirmation
- Log in to the email address associated with your Bybit account.
- Search for confirmation emails from the fiat provider (e.g., MoonPay, Simplex).
Display the email containing:
- Purchase amount and crypto received
- Transaction date and time
- Order ID
- TXID (or blockchain link if TXID isn’t directly shown)
Ensure the entire login and search process is captured in a continuous screen recording.
✅ Tip: Use a trusted device and clear your browser cache beforehand to avoid login issues during recording.
Proving Ownership of Withdrawal Address
To prevent unauthorized transfers, some platforms require proof that you control both old and new withdrawal addresses.
How to Verify:
- Transfer a small amount of cryptocurrency from an established withdrawal address (used at least 48 hours ago) to your new target address.
- After confirmation on the blockchain, retrieve the TXID of this transfer.
- Submit this TXID as proof of ownership.
❌ Warning: Using a newly created address for verification will likely result in rejection.
Step 4: Submit & Await Review
Once all files are prepared:
- Upload them directly through the verification portal.
- Confirm file formats are supported (typically JPG, PNG, MP4, PDF).
- Wait for confirmation email—review typically takes up to 24 hours.
If your submission is rejected:
- You’ll receive an email explaining the issue.
- Re-upload corrected documents within the given timeframe using the same process.
Frequently Asked Questions (FAQ)
Q: Why do I need to submit extra documents for withdrawal?
A: Additional verification helps prevent fraud and ensures compliance with anti-money laundering (AML) regulations. It protects both you and the platform.
Q: Can I reuse old screenshots or documents?
A: No. Documents like selfies with IDs must include today’s date. Screen recordings must be newly created to prove real-time access.
Q: What if I don’t have access to my previous exchange account?
A: Contact their support team to regain access. Without proof of deposit origin, withdrawals may remain blocked for security reasons.
Q: Does submitting documents guarantee approval?
A: Only if all requirements are met accurately. Incomplete, blurry, or mismatched files will delay processing.
Q: How long does the review take after submission?
A: Most reviews are completed within 24 hours. During peak times, it may take slightly longer.
Q: Is my personal data safe when I submit these documents?
A: Yes. Reputable platforms use encrypted systems to store sensitive information and restrict access to authorized personnel only.
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Final Tips for Smooth Verification
- Always use original documents—never edited or printed copies.
- Keep file sizes manageable but maintain high resolution.
- Follow instructions precisely—small omissions cause rejections.
- Act quickly—72-hour deadlines are strict.
By following these guidelines carefully, you can ensure a smooth and secure withdrawal experience while maintaining full compliance with platform policies.
Whether you're withdrawing crypto for investment, trading, or personal use, proper verification is key to unlocking your digital freedom. Stay proactive, stay secure.