Participating in OKX’s User Satisfaction Surveys is a valuable opportunity for users to share feedback while potentially earning rewards. These activities are governed by the following Terms and Conditions (the “Terms”), which apply to all eligible users onboarded on the OKX platform under the applicable OKX Terms of Service.
This document outlines eligibility criteria, regional considerations, reward distribution policies, and important disclaimers related to market risk and compliance. Whether you're based in Europe, the United States, Australia, or other supported regions, understanding these terms ensures a transparent and compliant experience.
Promotion Overview
The User Satisfaction Survey promotion begins on the specific dates and times outlined in official communications for each campaign (the "Promotion Period"). Participation is open to eligible users who complete the survey during this window.
👉 Discover how you can qualify for exclusive rewards through user feedback.
Rewards are distributed on a first-come, first-served basis, with only the first X number of eligible participants—based on survey response timing—receiving the designated gift ("Gift"). Each promotion specifies the total number of available rewards, with a maximum of 100 eligible recipients per campaign.
Only one (1) Gift will be awarded per qualifying individual. Sub-accounts are not eligible to participate or receive rewards under any circumstances.
Regional Eligibility and Service Providers
OKX operates through multiple regulated entities globally, each serving specific jurisdictions. Your eligibility depends on your residency and the applicable service provider.
OKX Europe
OKCoin Europe Ltd ("OKX Europe"), a Malta-registered company licensed by the MFSA as a Crypto-Asset Service Provider (CASP), serves users in the European Economic Area (EEA). This is not investment advice or an offer to buy, sell, or hold digital assets, which are highly volatile and involve significant risk.
Users should review the OKX Terms of Service for EEA for full details.
OKX US
OKCoin USA Inc. ("OKX US"), a Delaware corporation and federally registered money service business (NMLS ID: 1767779), serves U.S. residents in approved states and territories. Certain products may be restricted depending on your state of residence.
U.S. users are prohibited from accessing foreign OKX services, even if accessible online. All activity must comply with U.S. regulations.
OKX Australia
Services for Australian residents are provided by two entities:
- OKX Australia Pty Ltd (ABN 22 636 269 040) – digital currency exchange
- OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) – derivatives and margin trading
Content is intended for wholesale clients only under the Corporations Act 2001 (Cth). It does not constitute personal advice. Users must conduct independent research and consult professionals before engaging with crypto products.
OKX Dubai
OKX Middle East Fintech FZE ("OKX Dubai"), licensed by the Virtual Assets Regulatory Authority (VASP Reference: VL/23/12/003), serves UAE residents. It offers exchange, management, investment, and lending services for virtual assets.
This activity is not an offer to trade. Virtual assets carry extreme volatility and risk of total loss. They are not insured and lack standard legal protections.
Other Jurisdictions
Additional regional entities include:
- OKX Bahamas FinTech Company Limited – for Mexican residents who registered between Nov 16, 2022 – Aug 28, 2023, and institutional users after Aug 29, 2023
- OKX Brazil – for Brazilian residents registered on or after June 15, 2023, including migrated users
- OKX Singapore – for Singapore residents registered on or after Oct 13, 2023
- Aux Cayes FinTech Co. Ltd – for all other eligible global users
Prohibited Regions
Users from certain countries or regions may be restricted from participating due to regulatory requirements. Eligibility is subject to verification at OKX’s discretion. For a complete list of excluded jurisdictions, refer to clause 2.2 of the OKX Terms of Service.
Key Participation Requirements
To qualify for the survey reward, participants must meet the following conditions:
- Be an existing or newly onboarded user under one of the listed OKX entities
- Complete identity verification (advanced KYC) either prior to or during the Promotion Period
- Respond to the full survey within the defined timeframe
- Reside in an eligible jurisdiction as defined above
👉 Learn how completing verification unlocks access to promotions and advanced features.
Sub-account holders cannot participate, even if linked to a verified primary account.
Reward Distribution and Value Disclaimer
Gifts will be distributed within 21 days after the Promotion Period ends. The form of reward (e.g., crypto amount, voucher) will be specified in the campaign announcement.
Please note:
The value of the Gift may fluctuate due to market volatility. If the reward is cryptocurrency-based, its worth at withdrawal may differ significantly from its value at the time of announcement. Stablecoins and other digital assets are subject to price changes at any moment—gains or losses can occur rapidly.
Risk and Legal Disclaimers
This promotion is not:
- Investment advice or a recommendation
- An offer or solicitation to buy, sell, or hold crypto/digital assets
- Financial, accounting, legal, or tax advice
Crypto assets—including NFTs and stablecoins—are highly speculative and involve a high degree of risk. Prices can drop suddenly, and you could lose your entire investment. These assets are not FDIC insured, and past performance does not predict future results.
You should only invest funds you can afford to lose. Always consult qualified financial, legal, or tax professionals regarding your personal circumstances.
Fees and Taxes
All trading activities on the OKX app are subject to tier-based trading fees, which vary according to your account level. For detailed fee schedules, visit the official fee page.
Any taxes, network fees, or additional costs related to receiving or using the Gift are the sole responsibility of the recipient.
Modifications and Enforcement
OKX reserves the right to:
- Modify these Terms at any time
- Cancel or pause the promotion without notice
- Exclude any participant deemed ineligible or engaging in suspicious behavior
- Interpret rules at its sole discretion
We are not liable for technical errors, typographical mistakes, or omissions in promotional materials.
Frequently Asked Questions
Q: Who is eligible for the survey rewards?
A: Eligible users are those who complete advanced KYC, reside in a supported region, and respond to the survey during the Promotion Period.
Q: Can I get more than one reward?
A: No. Only one Gift per person is allowed, regardless of account count or participation frequency.
Q: Are sub-accounts eligible?
A: No. Rewards are only available to primary account holders who meet all criteria.
Q: When will I receive my reward?
A: Rewards are distributed within 21 days after the campaign ends.
Q: Is the reward value guaranteed?
A: No. If paid in crypto, value may change due to market fluctuations before withdrawal.
Q: What if I live in a restricted country?
A: Unfortunately, users from prohibited regions cannot participate. Check clause 2.2 of our Terms of Service for details.
✅ By participating, users acknowledge they have read and agreed to these Terms. For more information, visit OKX Support.
👉 Start your journey today—verify your account and stay eligible for future campaigns.