The world of Web3 is evolving at lightning speed, and at the heart of this transformation lies community. As blockchain technology reshapes finance, identity, and digital ownership, platforms that foster strong, engaged communities are leading the charge. OKX, a global leader in digital asset exchange and Web3 innovation, is seeking a passionate Web3 Community Manager to drive growth and engagement in Italy—a market brimming with potential for decentralized technologies.
With over 50 million users across 180+ countries and more than 3,000 employees worldwide, OKX is not just building products—we're building ecosystems. Our mission is to empower individuals through blockchain-powered financial access, decentralized finance (DeFi), and next-generation crypto solutions. Now, we’re expanding our reach in Southern Europe by onboarding a dynamic community leader based in Rome.
Why This Role Matters
Communities are the lifeblood of Web3. Unlike traditional platforms, where engagement is passive, Web3 thrives on active participation—governance, feedback loops, user-generated content, and real-time interaction. As the Web3 Community Manager for Italy, you’ll play a pivotal role in shaping how Italians interact with OKX’s ecosystem.
You won’t just moderate conversations—you’ll inspire them. You’ll turn casual users into advocates, organize events that spark dialogue, and serve as the bridge between the Italian market and OKX’s global vision.
👉 Discover how you can lead one of the most exciting Web3 communities in Europe.
Core Responsibilities: Building Community from the Ground Up
Your primary focus will be growing and nurturing the Italian-speaking Web3 community around OKX. This goes beyond social media management—it’s about cultivating trust, driving engagement, and translating user sentiment into actionable insights.
Community Engagement & Growth
- Lead daily operations across forums, Telegram groups, Discord servers, and local social platforms.
- Develop and execute a user conversion strategy tailored to Italian audiences.
- Foster positive interactions by responding to queries, resolving concerns, and encouraging peer-to-peer support.
- Identify emerging community hubs—both online and offline—and expand OKX’s presence within them.
Event Leadership & Education
- Plan and host online webinars, AMAs (Ask Me Anything sessions), and workshops focused on crypto education and OKX product features.
- Support logistics for offline meetups and industry events in Rome and other key Italian cities.
- Collaborate with the content team to create localized educational materials—guides, explainer videos, infographics—that demystify blockchain and DeFi concepts.
Cross-Functional Collaboration
- Work closely with marketing, product, and PR teams to align community initiatives with broader campaign goals.
- Provide regular feedback on user behavior, sentiment trends, and regional pain points.
- Help identify key opinion leaders (KOLs) in the Italian crypto space and facilitate partnerships.
Market Intelligence & Innovation
- Monitor local crypto trends, regulatory developments, and competitor activity.
- Propose creative campaigns to boost brand visibility and product adoption.
- Test new engagement models—gamification, reward programs, community challenges—to increase retention.
Who We’re Looking For: The Ideal Candidate
OKX seeks individuals who live and breathe blockchain culture—not just professionals with technical knowledge, but true believers in decentralization’s potential.
Must-Have Qualifications
- Proven experience in community management, customer support, or digital engagement roles.
- Deep familiarity with major social platforms central to crypto communities: Twitter (X), Telegram, Discord, and Reddit.
- Fluent in both English and Italian (written and spoken); additional European languages are a plus.
- Solid understanding of cryptocurrency fundamentals, including wallets, trading, NFTs, DeFi protocols, and blockchain security.
- Ability to work flexible hours—including evenings and weekends—to match peak community activity times in Europe.
Bonus Skills That Set You Apart
- Experience collaborating with international teams across multiple time zones.
- Prior work at a crypto exchange, blockchain startup, or fintech company.
- A personal interest in crypto payments, smart contracts, or Web3 identity solutions.
- Track record of growing online communities from early stages.
👉 Join a team that values innovation, inclusion, and real impact in the Web3 space.
What We Offer: More Than Just a Job
At OKX, we invest in our people as much as we do in technology. This role comes with a comprehensive package designed to support your professional growth and personal well-being.
Competitive Compensation
- Annual salary range: $36,000 – $90,000, commensurate with experience and expertise.
- Performance-based incentives tied to community KPIs.
Learning & Development
- Access to internal training programs on blockchain trends, product updates, and leadership skills.
- Education subsidy for courses in crypto, project management, or digital marketing.
Culture & Connection
- Regular team-building activities and company-wide events—both virtual and in-person.
- Inclusive workplace culture that celebrates diversity and encourages employee-led initiatives.
- Opportunities to participate in global OKX campaigns and represent the brand at industry conferences.
Frequently Asked Questions (FAQ)
Q: Is this position remote, or is it based in Rome?
A: This is a Rome-based role. While some flexibility may be available, candidates must be located in or willing to relocate to Rome to support local events and team collaboration.
Q: Do I need prior experience working at a crypto exchange?
A: It’s not required, but it’s highly preferred. Experience in blockchain-related companies or fintech environments will give you an edge.
Q: Will I be responsible for managing budgets or external agencies?
A: Initially, your focus will be on organic growth and direct engagement. Budget management may come into play as campaigns scale.
Q: How does OKX measure community success?
A: Key metrics include engagement rate, new user acquisition, event attendance, sentiment analysis, and feedback quality. We value meaningful interactions over vanity metrics.
Q: Can non-EU citizens apply?
A: Yes, but applicants must have the legal right to work in Italy. OKX does not currently sponsor work visas for this position.
Q: Are there opportunities for career advancement?
A: Absolutely. We promote from within and offer clear pathways for progression into senior community roles or regional leadership positions.
Keywords & SEO Focus
This opportunity targets professionals searching for roles in Web3 community management, crypto jobs in Italy, blockchain careers, OKX careers, decentralized finance jobs, remote crypto jobs, community manager Web3, and Italian-speaking crypto roles. These keywords reflect both the technical nature of the role and the linguistic specificity required for success in the Italian market.
Be Part of the Web3 Revolution
If you're passionate about decentralization, thrive in fast-paced environments, and believe that communities shape the future of technology—this is your chance to make an impact.
OKX isn’t just another exchange. We’re a movement—one powered by innovation, transparency, and user empowerment. As the Web3 Community Manager for Italy, you’ll help define how millions experience the next internet era.
👉 Start your journey with OKX today—where blockchain meets impact.